Shipping policy

We currently only ship within Canada and shipping costs depend on the value of the order. We offer in-store pickup and home delivery.Ā Once your order has been confirmed and paid for, we will ship your order within 2 to 3 business days from our store. The shipping delay will depend on the method chosen at checkout.

In-store pickup:

  • Free at all time.
  • Please place your order before 5 pm to pick it up the same day.
  • You will receive an email once your order is ready to be picked up.
  • Please note that we are closed on Sundays and Mondays.

Local delivery:

  • Local deliveryĀ can be chosen depending on the postal code entered at checkout. It will be offered as a delivery option at checkout if the postal code entered is in the list of local delivery postal codes *.
  • We offer free local delivery for orders > $35.
  • Please note that surcharges may apply to orders > 50 lbs.

Regular delivery (in QuƩbec):

  • We currently ship all items (with the exception of raw food that is only available in store) and we offer free delivery for orders > $100 and for orders weighing less than 4 kg.
  • Surcharges for orders above 4 kg and/or containing larger items such as pet bed may apply. The delivery cost will be shown at checkout.

Regular delivery (outside of QuƩbec):

  • We currently ship all items except large bags of food (above 4 kg) bags of food, raw food, litter, litter boxes and pet beds.
  • We offer free delivery for orders > $100.
  • Please contact us at info@pawparazzipet.ca if you would like us to ship your items to the following provinces: Yukon, Nunavut, Northwest Territories and Newfoundland and Labrador.

Please see shipping delays below:

  • In-store pickup: Same day if ordered before 5pm. Please note that we are closed on Sundays and Mondays.
  • Local delivery: 24h-48h (1-2 business days)
  • Regular delivery (in QuĆ©bec): 24h-72h (1-3 business days)
  • Provinces other than QuĆ©bec: 2-5 business days
  • For Vgan Dog dog accessories: Some of these accessories are custom-made and production delays may be up toĀ 5 business days from the time you order. Once the items are ready they will be shipped following shipping delays above.Ā 

Pawparazzi d'animaux is not responsible for delayed, lost, stolen or damaged packages during delivery and in such circumstances, returns and refunds will be examined on a case-by-case basis. We recommend contactingĀ us should you have any issues with your order.Ā 

Due to the perishable nature of our products, customers are responsible for ensuring someone is available to receive the package at the time of delivery or that a safe and secure delivery location is accessible to the courier. If the courier is unable to complete the first delivery attempt because: the recipient is unavailable, there is no safe location to leave the package, building access is restricted, or the customer does not respond to delivery notifications or courier contact attempts, additional delivery attempts, rerouting, return fees, storage fees, or product replacement costs may apply.

* The following postal code are eligible for local delivery:Ā  J4ZĀ  J4YĀ  J4XĀ  J4WĀ  J4VĀ  J4TĀ  J4SĀ  J4RĀ  J4PĀ  J4NĀ  J4MĀ  J4LĀ  J4KĀ  J4JĀ  J4HĀ  J4GĀ  J4BĀ  J3ZĀ  J3YĀ  H9WĀ  H9SĀ  H9RĀ  H9PĀ  H9KĀ  H9JĀ  H9HĀ  H9GĀ  H9EĀ  H9CĀ  H9BĀ  H9AĀ  H8ZĀ  H8YĀ  H8TĀ  H8SĀ  H8RĀ  H8PĀ  H8NĀ  H7YĀ  H7XĀ  H7WĀ  H7VĀ  H7TĀ  H7SĀ  H7RĀ  H7PĀ  H7NĀ  H7MĀ  H7LĀ  H7KĀ  H7HĀ  H7GĀ  H7EĀ  H7CĀ  H7BĀ  H7AĀ  H5BĀ  H5AĀ  H4ZĀ  H4YĀ  H4XĀ  H4WĀ  H4VĀ  H4TĀ  H4SĀ  H4RĀ  H4PĀ  H4NĀ  Ā H4MĀ  H4LĀ  H4KĀ  H4JĀ  H4HĀ  H4GĀ  H4EĀ  H4CĀ  H4BĀ  H4AĀ  H3ZĀ  H3YĀ  H3XĀ  H3WĀ  H3VĀ  H3TĀ  H3SĀ  H3RĀ  H3PĀ  H3NĀ  H3MĀ  H3LĀ  H3KĀ  H3JĀ  H3HĀ  H3GĀ  H3EĀ  H3CĀ  H3BĀ  H3AĀ  H2ZĀ  H2YĀ  H2XĀ  H2WĀ  H2VĀ  H2TĀ  H2SĀ  H2RĀ  H2PĀ  H2NĀ  H2MĀ  H2LĀ  H2KĀ  H2JĀ  H2HĀ  H2GĀ  H2EĀ  H2CĀ  H2BĀ  H2AĀ  H1ZĀ  H1YĀ  H1XĀ  H1WĀ  H1VĀ  H1TĀ  H1SĀ  H1RĀ  H1PĀ  H1NĀ  H1MĀ  H1LĀ  H1KĀ  H1JĀ  H1HĀ  H1GĀ  H1EĀ  H1CĀ  H1BĀ  H1AĀ 

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